Customer loyalty and retention
The we make A Difference a complete program for your company to keep existing customers, build customer referrals and attract new customers.
What is Customer Loyalty?
Customer loyalty is the act of choosing one company's products and services consistently over its competitors.
When a customer is loyal to one company, they aren't easily swayed by price or availability.
They would rather pay more and ensure the same quality service and product they know and love.
Important points to consider when thinking about a customer loyalty program
1. Offer Discounts
2. Reward Customers
3. Promote Your Rewards Program
4. Encourage Referrals
5. Create a Point System
6. Partner with Another Company
7. Set Up a Subscription Service
8. Ask for Feedback.
How much does it cost to gain a new customer?
Acquiring a new customer can cost five times more than retaining an existing customer.
Increasing customer retention by 5% can increase profits from 25-95%.
Existing customers are 50% more likely to try new products and spend 31% more, on average, compared to new customers.
Happy and loyal customers are mor likey to refer their family and friends to your business
We Make A Difference has a platform that:
Saves your customers money on their everyday living expenses such as groceries, petrol, beer and wine.
Provides discounts at hundreds of major retailers across Australia
Rewards customers for referring business to your company
Keeps your name front of mind
Provides a point system to lock your customers into repeat purchases
Connects with local businesses
Enhances your corporate social responsibility by raising funds for local communities
Would you like more information
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